Frequently Asked Questions
Q: How will I earn points?
Simply link a payment method to your loyalty account when registering for the programme. Use that payment method when dining, drinking, or staying with us and your points will automatically be tracked.
Q: I booked via an Online Travel Agent (like booking.com), can I earn points?
Unfortunately, if you didn’t book direct with us, we’re unable to award points for your stay.
But the good news? You can still earn points on food and drink purchases during your stay when you use a registered payment card and redeem them when you book directly with us next time!
Account & Registration
Q: Is it free to join the Turas Rewards programme?
Yes! Registration is completely free and only takes a few minutes.
Q: How do I earn points?
Once your account is set up and your bank card is registered, you’ll earn 1 point for every £1 you spend on direct accommodation bookings and food & drink across our venues.
Q: Can I use more than one bank card?
Yes – you can register more than one card under your account, which is helpful for shared household spending.
Q: Why do I need to add a bank card?
Your bank card allows us to automatically track qualified spend and award points. This is done securely using a trusted third-party provider (Fidel) that tokenises your card — meaning no actual card numbers are stored.
Q: Is my payment information safe?
Absolutely. Fidel uses end-to-end encryption and does not store your card number. Inspire Loyalty (our programme provider) also does not store any sensitive card data.
Earning Points
Q: What can I earn points on?
You’ll earn points on:
Direct accommodation bookings
Food and beverage purchases
Experience spend (where applicable)
Q: What purchases don’t earn points?
You will not earn points on:
Gift vouchers
Conferences or events
Private dining
Travel agency/third-party bookings (e.g. Booking.com, Expedia)
Wedding bookings
Q: How long until points show in my account?
Points usually appear on the same day of payment, but please allow up to 48 hours.
Q: Can two people earn points on the same transaction?
No — points can only be awarded to the member who pays with their registered card.
Redeeming Points
Q: What are my points worth?
Each point is worth 10p.
For example, 250 points = £25 voucher.
Q: When can I redeem points?
You can start redeeming points once you’ve earned 50 points (£5 value).
Q: What can I redeem points for?
You can redeem points for:
Monetary vouchers (£25, £50, £75, £100)
Experience vouchers (listed here)
Q: How do I redeem a voucher?
Log into your account, request a voucher, and it will be sent to your registered email. Present the code when paying your bill.
Q: Do vouchers expire?
Yes, vouchers must be used within 12 months of issue.
Account Activity & Expiry
Q: Do my points expire?
Yes. If you don’t earn or redeem points for 12 consecutive months, your account will be closed and points forfeited.
Q: Can I reopen my account if it lapses?
Yes, you’ll need to register again as a new member.
Q: Are points transferable?
No — points cannot be transferred to other members or combined with other accounts.
Other Member Benefits
Q: Are there exclusive member offers?
Yes — you’ll receive member-only rates, experiences and seasonal offers directly to your inbox.
Q: Is there a member accommodation rate?
Yes, login to your Turas Rewards account and enjoy 10% off best available rate (for Turas Rewards and Turas Silver Rewards members)
Membership Tiers
Q: Are there membership Tiers?
Yes, there are multiple membership tiers within the Turas Rewards program, each offering increasing benefits.
Q: What is the Turas Rewards tier?
All newly registered members are automatically enrolled in the Turas Rewards tier. Benefits include:
- Earning points on your stays
- 10% off the best available rate
- Access to a discount code after logging in
Q: How do I become a Silver member?
You will automatically be upgraded to Silver membership once you reach 2,500 points.
Silver member benefits include:
- 1.5 points earned per £1 spent
- A welcome drink on arrival
- 10% off the best available B&B rate (when booked directly)
Q: How do I become a Gold member?
You will automatically be upgraded to Gold membership once you reach 5,000 points.
Gold member benefits include:
- 2 points earned per £1 spent
- A welcome drink on arrival
- 15% off the best available B&B rate (when booked directly)
- Early check-in (subject to availability)
- Late check-out (subject to availability)
- Complimentary room upgrade (subject to availability)
Troubleshooting & Cancellation
Q: Can I cancel my membership?
Yes — just email turasrewards@inspireloyalty.co.uk. Any unused points or vouchers will become invalid, and your data will be permanently deleted.
Q: What if I have a dispute about my points?
Turas Hotels and Inspire Loyalty do not enter into disputes about awarded or redeemed points. Please ensure your account and card details are up to date.
Still have questions?
Email turasrewards@inspireloyalty.co.uk — we’re happy to help!